BottlesBuddy — Return & Refund Policy

Last updated: July 2026

Thank you for shopping with BottlesBuddy. We want every feed to be easier — and if your BottlesBuddy isn't right for your family, we've made returns straightforward and fair. This policy applies to orders placed on bottlesbuddy.com.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in its original condition, and returned in its original packaging (including the travel pouch), with proof of purchase.

To start a return, email us at support@bottlesbuddy.com with your order number and the reason for your return. Please wait for us to confirm and provide return instructions before shipping anything back — items sent back without an approved return request cannot be accepted.

Return Shipping

Defective, damaged, or incorrect items — we pay. If your BottlesBuddy arrives defective, damaged, or you received the wrong item, we cover return shipping and will send you a prepaid return label. Contact us within 30 days of delivery with your order number and a clear photo or short video of the issue, and we'll make it right with a free replacement or a full refund — your choice.

Change-of-mind returns — customer covers return shipping. If you simply change your mind or no longer need the item, you're welcome to return it within the 30-day window in unused, original condition. In this case, return shipping is the customer's responsibility. We recommend using a trackable shipping service, as we can't guarantee we'll receive an untracked return.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to post to your account.

For change-of-mind returns, the original outbound shipping cost (where applicable) and the customer's return shipping cost are non-refundable; you'll be refunded the product price.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@bottlesbuddy.com.

Damaged or Defective on Arrival

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away at support@bottlesbuddy.com so we can evaluate the issue and make it right. As above, we cover return shipping and replacement/refund for these cases.

Exchanges

The fastest way to get a different item or a replacement is to return the item you have (following the steps above) and, once your return is accepted, place a new order.

Order Cancellations & Changes

We process orders quickly. If you need to cancel or change an order, email support@bottlesbuddy.com as soon as possible and we'll do our best to catch it before it ships. Once an order has shipped, it falls under the standard 30-day return terms above.

Lost or Stolen Packages

If your tracking shows the package was delivered but you can't find it, contact us at support@bottlesbuddy.com and we'll help you investigate with the carrier.

Non-Returnable Situations

We can't accept returns for items that are used beyond what's needed to evaluate them, items returned without their original packaging (including the travel pouch), items missing proof of purchase, or requests made more than 30 days after delivery. For hygiene and safety reasons, we're unable to resell returned items that show signs of use in a baby-feeding context, so please handle evaluation with care.

Questions

We're happy to help — even at 2 a.m. Email: support@bottlesbuddy.com Web: www.bottlesbuddy.com

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BottlesBuddy is a brand of ProFamily LLC, Richmond, TX, United States.